Technical Support Specialist

2 weeks ago

Cincinnati Ohio, United States Medpace, Inc. Full time

Job Overview:


As part of our ongoing expansion, we are seeking dedicated and skilled individuals for a crucial position within our Information Technology division.

The Clinical Application Support role is integral to collaborating with various departments to pinpoint technical and user-related challenges associated with our internal software systems.

This position will be responsible for assisting in troubleshooting, resolving issues, and providing training to end users.

Additionally, you will work in partnership with our software engineering teams to deliver outstanding support to both internal and external stakeholders.


Key Responsibilities:
Deliver prompt and precise software assistance for our internal applications as well as other supported commercial off-the-shelf (COTS) applications;

Investigate, analyze, and resolve technical issues related to Medpace software solutions;

Address support requests via tickets, phone calls, emails, and other communication channels;

Collaborate with our software development teams while offering support to our internal and external users;

Conduct system training and demonstrations for Medpace users; and

Execute additional support-related tasks to fulfill company objectives.

Qualifications:
A Bachelor's degree and a minimum of 1 year of relevant industry experience;

Excellent organizational skills, attention to detail, adaptability, and strong communication abilities;

Familiarity with Microsoft Windows operating systems;

Capability to thrive in a team-oriented environment; and

Proficiency in Microsoft Office (Excel, Access) and experience with other database systems is preferred.

About Medpace:
Medpace is a comprehensive clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device sectors.

Our mission is to expedite the global development of safe and effective medical therapies through a scientific and disciplined methodology.

We utilize local regulatory and therapeutic expertise across all major areas, including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral, and anti-infective.

With headquarters in Cincinnati, Ohio, we employ over 5,000 professionals across more than 40 countries.

Why Choose Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.


The efforts we have made over the past 30+ years have positively influenced the lives of numerous patients and families facing various diseases across all key therapeutic areas.

The work we undertake today will enhance the lives of individuals living with illness and disease in the future.

Benefits of Working in Cincinnati

Hybrid work-from-home options (dependent upon position and level)

Competitive PTO packages, starting at 20+ days

Attractive compensation and benefits package

Flexible work schedule

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Community involvement with local nonprofit organizations

Discounts on local sports events, fitness centers, and attractions

Modern, eco-friendly campus featuring an on-site fitness center

Structured career paths with opportunities for professional advancement

Discounted tuition for UC online programs

Awards

Recognized as a Top Workplace in 2024 by The Cincinnati Enquirer

Honored by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024

Consistently acknowledged with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next


A Medpace team member will review your qualifications, and if there is mutual interest, you will be contacted with further details regarding the next steps.

EO/AA Employer M/F/Disability/Vets

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