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Technical Support Specialist
2 months ago
Job Overview:
As a result of our ongoing expansion, we are seeking dedicated and skilled individuals for a crucial position within our Technical Support division.
Key Responsibilities:
Manage user accounts for network access, email, and various applications.
Assist end users with company-issued devices and software applications, including computer hardware, peripherals, mobile devices, operating systems, and office software.
Investigate and resolve technical issues related to equipment and software applications.
Respond to service requests via tickets, phone calls, emails, and other technical support inquiries.
Document, track, and monitor issues to ensure prompt resolutions.
Evaluate and test new technologies and applications.
Required Qualifications:
Associate degree in Information Systems, Information Technology, or a related IT field.
A minimum of 1 year of experience in a Help Desk or Technical Support role.
Familiarity with PC hardware, Active Directory, Office 365, Adobe products, and other cloud-based applications is advantageous.
About Medpace:
Medpace is a comprehensive clinical contract research organization (CRO) that provides Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device sectors.
Our mission is to expedite the global development of safe and effective medical therapies through a scientific and disciplined approach.
We utilize local regulatory and therapeutic expertise across all major therapeutic areas, including oncology, cardiology, metabolic diseases, endocrinology, central nervous system disorders, and anti-viral and anti-infective treatments.
With headquarters in Cincinnati, Ohio, we employ over 5,000 professionals across more than 40 countries.Why Choose Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
The work we have accomplished over the past 30+ years has positively influenced the lives of countless patients and families facing numerous diseases across all key therapeutic areas.
Benefits of Working in Cincinnati
Hybrid work-from-home options (dependent upon position and level)
Competitive PTO packages, starting at 20+ days
Attractive compensation and benefits package
Flexible work schedule
Company-sponsored employee appreciation events
Employee health and wellness initiatives
Community involvement with local nonprofit organizations
Discounts on local sports events, fitness centers, and attractions
Modern, eco-friendly campus with an on-site fitness center
Structured career paths with opportunities for professional growth
Discounted tuition for UC online programs
Awards
Recognized as a Top Workplace in 2024 by The Cincinnati Enquirer
Honored by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023, and 2024
Consistently acknowledged with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility.
What to Expect Next
A Medpace team member will review your qualifications, and if interested, you will be contacted with details for next steps.
