Medical Collections Operations Manager

2 weeks ago


Melbourne, Florida, United States Expedient Staffing Solutions Full time
Job Description

Expedient Staffing Solutions is seeking an experienced Operations Manager to lead our medical collections team. As a key member of our team, you will be responsible for overseeing daily operations, including training, quality assurance, goal setting, and performance management.

Key Responsibilities:

  • Manage daily operations of the medical collections team.
  • Provide training and quality assurance to ensure optimal performance.
  • Set goals and manage performance metrics.
  • Supervise and support a team of collectors and team leaders.

Requirements:

  • Proven expertise in debt collection techniques and negotiation skills.
  • Strong leadership experience in operations, preferably in a call center environment related to medical collections, healthcare, or accounts receivables.
  • A deep understanding of hospital revenue cycle management practices.
  • Proficiency in relevant laws and regulations, including HIPAA, FDCPA, and FCRA.
  • Excellent organizational skills with the ability to multitask and prioritize effectively.
  • Demonstrated experience in team leadership with a talent for motivating and coaching staff to achieve optimal performance.
  • Strong customer service orientation, with a focus on delivering excellence in client satisfaction.
  • Outstanding management and leadership capabilities, coupled with effective delegation skills.
  • Excellent communication skills, both verbal and written, with proficiency in a Windows environment.

Location: Melbourne, Florida



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