Collections Operations Manager

6 days ago


Melbourne, Florida, United States HealthCare Support Full time
Collections Operations Manager Job Description

We are seeking a highly skilled and experienced Collections Operations Manager to join our team at HealthCare Support. As a key member of our revenue cycle team, you will be responsible for leading and mentoring a large call center team dedicated to medical collections.

Key Responsibilities:

  • Lead, mentor, and support a team of collectors to achieve exceptional results in medical debt recovery
  • Manage and analyze accounts receivable (AR) performance, implementing strategies to optimize billing and collections
  • Identify potential problems and opportunities for revenue cycle process improvement
  • Proactively manage, measure, track, and resolve customer issues to ensure timely and effective resolution

Requirements:

  • More than 5 years of healthcare experience in accounting functions, AR, auditing, billing functions, and budget processes
  • Experience managing Self Pay Bad Debt and Early-Out operations
  • Hands-on management experience, leading a team of more than 30 employees in a call center environment
  • Strong problem-solving skills to handle difficult situations

Benefits:

  • Medical, dental, and vision plans
  • 401K and PTO

Compensation:

  • $95,000 - $115,000 annually + monthly bonus

If you are a motivated and experienced professional looking for a new challenge, please submit your resume to Melanie Williams at HealthCare Support Staffing, LLC. We are an equal employment opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable law.



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