Desktop Support Specialist

6 days ago


Melbourne, Florida, United States Virtual Service Operations Full time
Opportunity Overview

Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop & Depot Support professional in Melbourne, Florida.

ResponsibilitiesDesktop Support
  • Provide workstation software break-fix support
  • Perform IMAC - PC install, moves, adds, and changes
  • Image loads
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client Center (Tech Bar) support
  • IT Service Management updates
  • Other client support duties as needed to maintain workstation operations and customer satisfaction
Depot Support
  • Manage orderly storage of equipment within the client build center (depot)
  • Perform tasks related to request fulfillment and device refreshes based on provided processes and tooling
  • Receive returned equipment from end users and process accordingly
Qualifications
  • Previous working experience in desktop support is desired, with training provided for all entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiper
Requirements
  • Must be within driving distance of Melbourne, Florida
  • Willing to work onsite
  • Pursuant to a government contract, this specific position requires U.S. citizenship status
What We Offer

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.



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