Market Operations Manager
4 weeks ago
**Job Summary:**
We are seeking a highly skilled Market Supervisor/Multi-Unit Supervisor to lead and manage multiple assigned drive-ins in a designated area.
**Key Responsibilities:**
- Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals.
- Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees.
- Supervise and approve drive-in employees' compensation levels pursuant to company guidelines.
- Lead, coach, and develop drive-in management and employees.
- Handle all escalated guest issues/concerns.
- Investigate and resolve all employee issues/concerns.
- Supervise, manage, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
- Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals.
- Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams.
- Supervise and manage all drive-in recordkeeping.
- Prepare and maintain all necessary operational reports.
- Develop, implement, supervise, and manage action plans regarding local marketing and business performance.
- Ensure proper maintenance of drive-in and equipment.
- Supervise and monitor vendor performance.
- Perform audits of drive-in records.
- Comply with and enforce all company policies, procedures, and operational standards.
- Ensure compliance with all applicable federal, state, and local laws.
- Regular attendance.
**Additional Responsibilities:**
- As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards.
- As needed, perform and manage regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards.
- Perform other job-related duties as assigned or required.
**Work Environment:**
Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.
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