Market Operations Manager

4 weeks ago


Melbourne, Florida, United States Sonic Drive-In Full time

**Job Summary:**

We are seeking a highly skilled Market Supervisor/Multi-Unit Supervisor to lead and manage multiple assigned drive-ins in a designated area.

**Key Responsibilities:**

  • Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals.
  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees.
  • Supervise and approve drive-in employees' compensation levels pursuant to company guidelines.
  • Lead, coach, and develop drive-in management and employees.
  • Handle all escalated guest issues/concerns.
  • Investigate and resolve all employee issues/concerns.
  • Supervise, manage, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
  • Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals.
  • Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams.
  • Supervise and manage all drive-in recordkeeping.
  • Prepare and maintain all necessary operational reports.
  • Develop, implement, supervise, and manage action plans regarding local marketing and business performance.
  • Ensure proper maintenance of drive-in and equipment.
  • Supervise and monitor vendor performance.
  • Perform audits of drive-in records.
  • Comply with and enforce all company policies, procedures, and operational standards.
  • Ensure compliance with all applicable federal, state, and local laws.
  • Regular attendance.

**Additional Responsibilities:**

  • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards.
  • As needed, perform and manage regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards.
  • Perform other job-related duties as assigned or required.

**Work Environment:**

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.



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