Desktop Support Specialist in Melbourne, Florida

4 weeks ago


Melbourne, Florida, United States Virtual Service Operations Full time

Desktop Support Role

Virtual Service Operations is seeking a skilled Desktop Support Specialist to join our team in Melbourne, Florida. As a Desktop Support Specialist, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, and client center (tech bar) support.

Depot Support Responsibilities

You will also manage the orderly storage of equipment within the client build center (depot) and perform tasks related to request fulfillment and device refreshes, including picking inventory from stock, image load, asset tagging, picking/packing of accessories, over-boxing if necessary, coordinating for shipment carrier pickup, updating asset tracking information within the asset management system, and updating ticket status in the ITSM system.

Equipment Processing

You will receive returned equipment from end users and process it accordingly, determining if the device is to be reused or disposed based on decision criteria provided by our client. If the device is to be reused, you will perform basic refurbishment activities, such as testing for functionality, cleaning the device, and wiping the hard drive. If the device is to be disposed of, you will wipe the hard drive following defined processes and prepare it for pickup by a disposal third-party.

Requirements

To be successful in this role, you should have previous working experience in Desktop Support, knowledge of PC imaging, experience with change management and incident management, and experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiper. A Certified Dell Technician certification and expertise in inventory control are also preferred.

What We Offer

As a Desktop Support Specialist with Virtual Service Operations, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth and offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.



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