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Customer Service Operations Supervisor

2 months ago

Durham, North Carolina, United States Food Lion Full time

Position Overview:

As a key member of our customer service team, you will play a vital role in delivering exceptional service to our valued customers. Your primary responsibility will be to ensure that our service standards are met while fostering a welcoming and efficient shopping environment.


Key Responsibilities:
  • Provide prompt, friendly, and accurate service to enhance the customer experience.
  • Engage with customers by greeting them and using their names whenever possible.
  • Maintain a professional demeanor and avoid personal conversations during customer interactions.
  • Oversee the completion of store office functions, ensuring accuracy and timeliness.
  • Stay informed about office procedures, including cash handling and financial transactions.
  • Ensure a clean and organized front end area, presenting a welcoming atmosphere.
  • Possess comprehensive knowledge of register functions and front end accounting services.
  • Report any technical issues with registers to the appropriate personnel.
  • Ensure the MVP savings center KIOSK is operational and well-stocked.
  • Assist with sales associate duties as needed to maintain service levels.
  • Lead customer service initiatives to uphold our service standards.
  • Remain vigilant and proactive in addressing customer needs.
  • Foster a collaborative environment by being courteous and supportive to fellow associates.
  • Adhere to the company dress code and maintain a neat appearance.
  • Follow all company policies and procedures diligently.
  • Identify and rectify any unsafe conditions to ensure a safe environment for customers and associates.
  • Notify the quality assurance team of any maintenance or cleaning needs.
  • Complete all required training programs successfully.
  • Perform additional duties as assigned.

Qualifications:
  • High school diploma or equivalent preferred.
  • Strong communication and customer service skills.
  • Willingness to learn and adapt to various tasks and responsibilities.
  • Ability to fulfill the technical requirements of cashier and service center roles.
  • Must meet age requirements for specific job functions.
  • Physical capability to meet the demands of the position, with or without accommodations.

Physical Requirements:
  • Proficient in using computers and communication systems necessary for job functions.
  • Ability to perform repetitive motions with hands and arms.
  • Capable of lifting products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
  • Ability to push or pull up to 75 lbs. on occasion.
  • Stand for extended periods, with frequent short walks.
  • Handle various substances related to cleaning and product handling.
  • Frequently handle currency and operate equipment such as cash registers and scanners.
  • Reach and grasp items at various levels.
  • Meet established performance standards for the role.
  • Tolerate working in varying temperature conditions.
  • Possess sufficient visual acuity to check identification and other documents.

Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.