Customer Service Representative
4 days ago
Key Responsibilities
- Identify and address customer complaints, providing timely and effective resolutions to ensure high customer satisfaction.
- Collaborate with the team to analyze customer feedback and implement improvements to our services.
- Utilize customer scripts to navigate complex situations and escalate issues to supervisors when necessary.
- Provide thorough follow-ups to customer interactions, ensuring a seamless experience.
- Maintain accurate customer account information and update records as needed.
- High school diploma or equivalent.
- Previous experience in a customer-facing role.
- Excellent active listening, interpersonal, and communication skills.
We're a North Carolina-based insurance company dedicated to providing exceptional service to our customers. This position is based in our Durham RTP office.
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