Operations Supervisor

4 days ago


Durham, North Carolina, United States Marriott Full time
Job Title: Operations Supervisor

We are seeking a highly skilled and experienced Operations Supervisor to join our team at SpringHill Suites by Marriott. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, providing exceptional guest service, and leading a team of front desk and guest services staff.

Key Responsibilities:
  • Manage the front desk and guest services operations, ensuring that all guest needs are met and exceeded.
  • Supervise and train front desk and guest services staff, providing coaching and feedback to ensure excellent service delivery.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out processes, and ensure that all guest requests are handled promptly and professionally.
  • Collaborate with other hotel departments, such as housekeeping and food and beverage, to ensure seamless operations and exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction and loyalty, and to increase revenue and profitability.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • At least 1 year of experience in hotel operations, front desk, or guest services, with supervisory experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel professional, we encourage you to apply for this exciting opportunity to join our team at SpringHill Suites by Marriott.



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