Logistics Operations Supervisor

Job Summary

The Logistics Coordinator has general responsibility for coordinating and supervising all operational activities, which they are assigned to daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for supervision of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Key Responsibilities

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• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
  
• Train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control
  
• Assist in forklift operation and certification for new and existing associates
  
• Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity
  
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted
  
• Efficiently and accurately load orders according to the appropriate doors and trailers
  
• Research discrepancies that may occur in the shipping and receiving process
  
• Responsible for always conducting yourself in a professional manner in appearance and communications
  
• May communicate with customers telephonically, electronically, or in person
  
• Prepare required activity reports accurately and efficiently for site management
  
• The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked
  
• Will verify products and/or orders meet quality standards, including reporting any damages or discrepancies
  
• Will stack, package, shrink wrap, and label product(s)
  
• Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager
  
• Participates in quality meetings
  
• Knowledgeable and complies with relevant ISO standards that impact this position, department and company
  
• Responsible for executing all safety protocols
  
• Will accomplish all job tasks in a manner that promotes safety
  
• Responsible for cleanliness of warehouse
  
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse
  
• Will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/ MSDS Standards
  
• Participates in safety meetings
  
• Direct the operations of the warehouse work team to achieve prescribed objectives
  
• Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours
  
• Assist Supervisor in maintaining the level of employees consistent with a productive workforce
  
• Participate in establishing work schedules
  
• Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly
  
• Assist the Operations Supervisor in ensuring that all associates handle products according to all prescribed quality procedures and guidelines
  
• Responsible for resolving WMS and Equipment failures whether human or otherwise
  
• Will take a proactive approach to define and correct errors
  
• Be available to answer questions and respond back to the team member as well as to the Super User as needed
  
• Ad hoc support to team to resolve equipment and or system errors
  
• Deliver improvement proposals on warehouse activity and WMS system
  
• Review WMS and operational processes to verify transactions are accurately executed
  
• Create and submit reports daily on system/operational issues; both opened and closed
  
• Participates in department meetings
  
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels
  
• All non-conformities are to be immediately brought to the attention of the Quality Department
  
• In performing assigned duties, the equipment used can include but is not limited to:
  
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  • Sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master or pallet jack
    
  
  
• Associates are responsible for the upkeep of equipment and reporting of equipment problems
  
• On a daily basis, associates will inspect and perform minor maintenance on the forklift or other equipment
  
• Associates will operate all equipment in a safe and efficient manner following prescribed work methods
  
• Associates must maintain an active forklift certification
  
• Perform or assist in building, grounds, and equipment maintenance as assigned
  
• Operations Team Lead may perform other clerical and administrative tasks as guided by site management to include, but not limited to answering telephones, scheduling, appointments, greeting visitors, filing and record keeping
  
• Willing to work evenings and weekends as needed
  
• Work overtime as dictated by business whether mandatory or voluntary
  
• Performs other duties as assigned
  
• None
  
• Must have a high school diploma or general education degree (GED)
  
• 1 year experience working in a logistics/distribution/relevant environment
  
• Able to operate MHE
  
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
  
• Satisfactory completion of a forklift training program
  
• Intermediate computer skills
  
• Proficient with MS Office Applications
  
• RF Scanners
  
• WMS functions
  
• English (reading, writing, verbal)
  
• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products
  
• Strong attention to detail accuracy and accomplish job task in a timely manner
  
• Ability to perform duties with minimal supervision or guidance
  
• Ability to multi-task
  
• Ability to take initiative and research best practices/efficiencies
  
• Effective communication skills
  
• Be innovative and proactive with operational and systems solutions
  
• Ability to communicate effectively and respectfully with all levels of the organization
  
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
  
• 2-4 years' experience working in a warehouse/logistics/distribution environment
  
• 1 years' experience working with Warehouse Management Systems (WMS)
  
• 2-4 years proven forklift experience
  
• Current or prior MHE certification
  
• Occasionally
  
• Handling dexterity, Sitting
  
• Frequently
  
• Bending
  
• Constantly
  
• Walking and Standing
  
• Ability to Lift/Carry and Push/Pull
  
• 21-50 pounds
  
• Reach above shoulder, reach outward, squat, or kneel
  
• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals
  
• The noise level in the work environment is usually low to moderate
  
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  
• Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
  
• DSV is an equal employment opportunity employer
  
• Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law
  
• If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources
  
• If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration
  
• DSV reserves the right to defer or close a vacancy at any time
  
• DSV - Global transport and logistics
  
• DSV is a dynamic workplace that fosters inclusivity and diversity
  
• We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals
  
• When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry
  
• You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services
  
• DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms
  
• We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect
  
• If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career
  
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• Team Lead
  
• Durham
  
• Nearest Major Market:
  
• Durham
  
• Nearest Secondary Market:
  
• Raleigh