Body Shop Customer Service Representative

4 days ago


Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

At Mike Anderson Chevrolet of Merrillville, we're seeking a highly skilled Body Shop Customer Service Representative to join our team. As a key member of our Body Shop Department, you'll play a vital role in ensuring exceptional customer experiences.

Key Responsibilities:

  • Provide top-notch customer service, greeting customers in a pleasant and professional manner.
  • Answer incoming phone calls promptly, politely, and professionally.
  • Screen calls, direct them to the proper party, and/or obtain necessary information for follow-up.
  • Open repair orders for all vehicles coming into the body shop for repairs.
  • Process cash, checks, and credit card payments from customers and record the amounts received.
  • Closely monitor and reconcile cash drawers daily, as directed by the accounting office.
  • Follow up on body shop accounts receivable to maintain satisfactory payment levels.
  • Assist the body shop manager as needed, including payroll, estimates, vendors, and more.

Requirements:

  • Friendly and customer-focused demeanor.
  • Reliability and ability to multitask under pressure.
  • Able to walk and stand for extended periods and work outside.
  • Basic computer knowledge and experience with customer service preferred.
  • Professional appearance and a clean, valid driver's license required.

About Us:

As a 10x GM Dealer of the Year award winner, Mike Anderson Chevrolet of Merrillville is committed to excellence and customer satisfaction. We offer a range of benefits, including 401k with company match, medical, dental, and vision insurance, vacation time, and more.



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