Customer Service Representative

4 weeks ago


Merrillville, Indiana, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing personalized support and guidance.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
  • Answer customer questions and educate them on U-Haul products and services.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, with certification offered through U-Haul upon employment.
  • Participate in ongoing continuous U-Haul education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We offer a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, and critical illness/group accident insurance.

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