Customer Service Representative

7 days ago

Merrillville, Indiana, United States U-Haul Full time
Customer Service Representative Job Description

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to dispatch and return equipment.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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