Body Shop Customer Service Representative

2 weeks ago


Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time
Customer Service Representative - Body Shop

Mike Anderson Chevrolet of Merrillville is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Body Shop department.

We are a 10x GM Dealer of the Year award winner and pride ourselves on our award-winning Mark of Excellence World Class Technicians and nationally ranked Corvette specialists.

We are committed to providing a safe and healthy work environment for our employees and customers, and we have implemented safe social-distancing measures and recently disinfected the entire store.

Responsibilities:
  • Greet customers in a pleasant and professional manner.
  • Answer incoming phone calls in a prompt, polite, and professional manner.
  • Screen calls, direct them to the proper party, and/or obtain enough information to allow for follow-up that is convenient for the customer.
  • Open repair orders for all vehicles coming into the body shop for repairs.
  • Receive cash, checks, and credit card payments from customers and record the amounts received.
  • CLOSE REPAIR ORDERS ON THE COMPUTER SYSTEM IN A TIMELY MANNER.
  • File repair orders.
  • Reconcile cash drawer daily, as directed by the accounting office.
  • Follow up on body shop accounts receivable to maintain satisfactory levels of payment.
  • Assist body shop manager as necessary (i.e., payroll, estimates, vendors, etc.).
  • Prepare purchase orders for all vendors.
Requirements:
  • Friendly and customer service focused.
  • Reliable.
  • Able to multi-task and work under pressure.
  • Able to walk and stand for long periods of time as well as work outside.
  • Have basic computer knowledge.
  • Customer Service experience is preferred.
  • Professional appearance is necessary.
  • Clean and valid driver's license is required.
  • Must be willing to submit to a pre-employment background check & drug screen.


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