Body Shop Customer Service Representative
2 weeks ago
Mike Anderson Chevrolet of Merrillville is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Body Shop department.
We are a 10x GM Dealer of the Year award winner and pride ourselves on our award-winning Mark of Excellence World Class Technicians and nationally ranked Corvette specialists.
We are committed to providing a safe and healthy work environment for our employees and customers, and we have implemented safe social-distancing measures and recently disinfected the entire store.
Responsibilities:- Greet customers in a pleasant and professional manner.
- Answer incoming phone calls in a prompt, polite, and professional manner.
- Screen calls, direct them to the proper party, and/or obtain enough information to allow for follow-up that is convenient for the customer.
- Open repair orders for all vehicles coming into the body shop for repairs.
- Receive cash, checks, and credit card payments from customers and record the amounts received.
- CLOSE REPAIR ORDERS ON THE COMPUTER SYSTEM IN A TIMELY MANNER.
- File repair orders.
- Reconcile cash drawer daily, as directed by the accounting office.
- Follow up on body shop accounts receivable to maintain satisfactory levels of payment.
- Assist body shop manager as necessary (i.e., payroll, estimates, vendors, etc.).
- Prepare purchase orders for all vendors.
- Friendly and customer service focused.
- Reliable.
- Able to multi-task and work under pressure.
- Able to walk and stand for long periods of time as well as work outside.
- Have basic computer knowledge.
- Customer Service experience is preferred.
- Professional appearance is necessary.
- Clean and valid driver's license is required.
- Must be willing to submit to a pre-employment background check & drug screen.
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Body Shop Customer Service Representative
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