Customer Service Representative

4 days ago


Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

Customer Service Representative Opportunity

We are seeking a customer-focused individual to join our team as a cashier and customer service representative. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities:

  • Provide exceptional customer service to ensure customer satisfaction
  • Operate the switchboard telephone system and communicate with callers in a professional and friendly manner
  • Assist with various clerical duties as needed
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Calculate customer bills using the dealership's computer system
  • Receive cash, checks, and credit card payments from customers and record the amount received
  • Make change accurately and issue receipts to customers
  • Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks, and credit card payments on hand at end of shift
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
  • Refer customers who have additional questions to management
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
  • Process refunds to customers for approved returns

Requirements:

  • Excellent communication skills and high attention to detail
  • Ability to multi-task and handle several phone calls at once
  • Must have at least a high school diploma/GED
  • Must be proficient in Microsoft Word and Excel
  • Professional personal appearance
  • Must be willing to submit to a background check & drug screen

Benefits:

  • 401k retirement savings plan
  • Medical, Dental, Vision, Life insurance options
  • Short-term and long-term disability coverage options
  • Paid Time Off (PTO)

About Mike Anderson Chevrolet of Merrillville

Mike Anderson Chevrolet of Merrillville is a 10X GM Dealer of the Year award winner and the #1 Chevrolet dealership in Indiana. We pride ourselves on our award-winning Mark of Excellence World Class Technicians and nationally ranked Corvette specialists.



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