Customer Service Representative
4 days ago
Customer Service Representative Opportunity
We are seeking a customer-focused individual to join our team as a cashier and customer service representative. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction
- Operate the switchboard telephone system and communicate with callers in a professional and friendly manner
- Assist with various clerical duties as needed
- Be friendly, professional, courteous, and efficient when working with all customers and employees
- Calculate customer bills using the dealership's computer system
- Receive cash, checks, and credit card payments from customers and record the amount received
- Make change accurately and issue receipts to customers
- Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks, and credit card payments on hand at end of shift
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
- Refer customers who have additional questions to management
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
- Process refunds to customers for approved returns
Requirements:
- Excellent communication skills and high attention to detail
- Ability to multi-task and handle several phone calls at once
- Must have at least a high school diploma/GED
- Must be proficient in Microsoft Word and Excel
- Professional personal appearance
- Must be willing to submit to a background check & drug screen
Benefits:
- 401k retirement savings plan
- Medical, Dental, Vision, Life insurance options
- Short-term and long-term disability coverage options
- Paid Time Off (PTO)
About Mike Anderson Chevrolet of Merrillville
Mike Anderson Chevrolet of Merrillville is a 10X GM Dealer of the Year award winner and the #1 Chevrolet dealership in Indiana. We pride ourselves on our award-winning Mark of Excellence World Class Technicians and nationally ranked Corvette specialists.
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