Lead Office Coordinator

1 week ago


Clyde, North Carolina, United States Haywood Regional Medical Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Haywood Regional Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Insurance and Authorization Management: Manage insurance estimates and authorizations to ensure seamless patient care.
  • Scheduling and Coordination: Coordinate patient schedules, manage waitlists, and schedule recurring patients to optimize our services.
  • Document Management: Collect required signatures for plans of care and maintain accurate patient records.
  • Communication and Inquiries: Communicate effectively with therapists, handle patient inquiries, and resolve any issues that may arise.
  • Equipment Maintenance: Assist in maintaining our equipment to ensure optimal functionality.
  • Patient Information Verification: Verify and collect patient information to ensure accurate records.
  • Front Desk Operations: Handle incoming calls and provide exceptional customer service to our patients.
  • Supply Management: Order office and clinical supplies to maintain a well-stocked environment.
  • Discharge and Follow-up: Discharge patients and monitor their status to ensure a smooth transition.
  • Administrative Support: Assist with management tasks, reports, and other administrative duties as needed.
  • Medical Records and Billing: Collaborate with the Medical Records department and assist patients with billing and appointment inquiries.
Requirements
  • Education: High School diploma or equivalent preferred.
  • Critical Thinking and Independence: Possess critical thinking skills and the ability to work independently in a fast-paced environment.

We are an Equal Opportunity Employer committed to providing a diverse and inclusive work environment.



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