Surgical Appointment Coordinator
2 weeks ago
High School Diploma or equivalent - Preferred
Minimum Work Experience:
Experience in a medical front office setting is preferred.
Familiarity with medical terminology is advantageous.
Required Skills:
This role requires strong critical thinking abilities, sound judgment, and the capacity to operate with minimal oversight. The candidate must thrive in a high-pressure environment and respond appropriately to various situations.
Responsibilities include welcoming visitors and effectively communicating with patients and healthcare providers.
Additionally, the position involves:
- Coordinating workflow and maintaining records of office activities.
- Completing all aspects of the check-in/check-out process.
- Entering and updating patient demographic and insurance information.
- Collecting copayments and outstanding balances from patients during visits.
- Completing pre-appointment checklists and preparing necessary documentation.
- Managing phone communications, including answering, directing calls, and distributing messages, while also retrieving messages from the answering service.
- Ensuring the office area remains organized and tidy.
- Monitoring and maintaining a log of required office supplies.
- Handling information requests, which includes reviewing files and records, addressing inquiries, and responding to incoming work requests.
- Timely monitoring and addressing all front office task buckets.
- Scheduling referrals for patients to see other physicians or specialists as required, ensuring all necessary records are sent and patients are notified.
- Completing additional tasks as delegated by practice leads, supervisors, managers, and the Market Director.
Surgical Appointment Coordination:
Responsible for scheduling all surgical and radiologic procedures as ordered by physicians.
Document Management:
Completing necessary documentation including orders, consent forms, insurance authorizations, coding for procedures and diagnosis, and maintaining medical charts for hospital records. This includes setting up pre/post-operative appointments and meeting with patients to finalize all required paperwork.
Prior Authorization/Precertification:
Responsible for coding all surgeries and radiologic procedures. This includes contacting patients' insurance companies to verify coverage and benefits, checking for prior authorization/precertification requirements before any surgical or radiologic procedure, and sending all required information with orders. Arranging peer-to-peer reviews when necessary.
Haywood Regional Medical Center is an equal opportunity and affirmative action employer, committed to diversity in the workforce, including candidates from minority, female, disabled, and protected veteran backgrounds.
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