Security Officer II

5 days ago

Biloxi, Mississippi, United States Caesars Entertainment Full time
Job Summary

Protect the assets of Caesars Entertainment and provide a safe environment for employees and guests. We take pride in living our values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" is our foundation in each department that provides exciting guest and team experiences which builds loyalty with our guests and helps our team members build lasting careers.

Key Responsibilities
  • Enforce company security regulations, including challenging guest interactions, handling active threats, and assisting with evacuation procedures.
  • Protect the transfer of money, chips, and company assets, and provide a safe environment for employees and guests.
  • Give directions and escort guests and employees as needed, and represent the company and its property to ensure all casino regulations are upheld at all times.
  • Patrol all sections of the casino and property, and make and conduct chip fills, marker transfers, and sensitivity key escorts.
  • Provide first aid, including CPR when necessary, and assist with lost and found.
  • Conduct interviews, investigate, and document all applicable incidents, and write reports as needed.
  • Act as a role model, presenting oneself as a credit to Caesars Entertainment, and meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
  • Enforce Project 21 policy and procedures by monitoring area for underage gamblers, and suggest players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
  • Suggest products, services, and experiences to guests, and respond calmly in crisis and stressful situations.
  • Make rational decisions when handling guest and employee issues, and physically restrain individuals when a condition of arrest exists.
Requirements
  • Must be able to acquire and maintain a Mississippi Gaming Permit issued by Mississippi Gaming Commission.
  • Must be able to work varied shifts, including weekends and holidays.
  • Must possess strong interpersonal and communication skills.
  • Must pass a drug test.
  • Previous guest service and security experience are desirable.
  • Must be at least 21 years of age.
  • Must have and maintain a valid Driver's License.
  • Must be able to get along with co-workers.
  • Maintain knowledge of current property events, promotions, and attractions.
  • Comfortable working in a fast-paced, dynamic environment.
  • Ability to work effectively in a team setting and independently.
  • Must present a well-groomed appearance.
  • Must adhere to uniform/appearance requirements.
  • Must be able to complete and pass multiple online training classes.
  • Proficient in Microsoft Word and Microsoft Excel preferred.
  • Proficient in writing security reports.
  • Proficient in locating, reviewing, and saving video coverage related to incidents.
  • Proficient in Security Dispatching.
  • Ability to appreciate and be friendly with all Caesars Entertainment team members who are of various ethnic and cultural backgrounds.
  • Able to accept direction of Senior Leadership.
  • Must maintain CPR/First-aid certification.

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