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Front Office Representative
2 months ago
Bally's Corporation is seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
- Check-in and check-out guests, ensuring accuracy and efficiency in processing transactions.
- Manage guest requests, including room changes, extra amenities, and special requests.
- Process reservations, cancellations, and modifications, ensuring accurate and up-to-date information.
- Handle guest complaints and concerns, resolving issues in a fair and professional manner.
- Maintain a high level of knowledge about hotel services, amenities, and promotions, making recommendations to guests as needed.
- Collaborate with other departments, including Housekeeping and Facilities, to ensure seamless guest experiences.
- Process transactions, including cash, credit cards, and checks, ensuring accuracy and security.
- Maintain a clean and organized workspace, adhering to company standards and policies.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic math skills and accuracy in processing transactions.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Bally's Corporation is committed to providing ongoing training and development opportunities to our employees. As a Front Office Agent, you will have access to comprehensive training programs, including customer service, sales, and technical skills development.
Working ConditionsThe Front Office Agent will work in a fast-paced environment, with a high level of energy and enthusiasm. The physical demands of the job include standing for long periods, walking, and lifting up to 25 pounds. The working conditions are typical of a hotel environment, with a moderate noise level and occasional exposure to extreme temperatures.