Production Services Support Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States BNY Mellon Full time
Production Services Support Specialist

BNY Mellon is seeking a highly skilled Production Services Support Specialist to join our Technology Services team. As a key member of our team, you will be responsible for providing technical support and managing the bank's network infrastructure components. This role is located in either Pittsburgh, PA or Lake Mary, Florida, and follows a hybrid work approach.

Key Responsibilities:

  • Provide technical support and manage the bank's network infrastructure components
  • Maximize the use of toolsets to identify technical issues and performance problems
  • Resolve faults and failures, and lead root cause analysis and apply necessary solutions
  • Act as a point of contact for internal and external stakeholders for any technical queries
  • Remediate vulnerabilities across a wide range of Video/Network Technology services

Requirements:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required
  • Advanced degree preferred
  • 8 - 10 years of related infrastructure experience required
  • Experience in the securities or financial services industry is a plus
  • Extensive hands-on network implementation and troubleshooting experience
  • Hands-on experience with network monitoring, diagnostic and analytics tools
  • Solid understanding with BGP routing protocols
  • Cisco CCNP or equivalent knowledge

About BNY Mellon:

BNY Mellon is a leading global financial services company that empowers its employees to grow and succeed. We offer a competitive compensation package, benefits, and wellbeing programs rooted in a strong culture of excellence. We are an Equal Employment Opportunity/Affirmative Action Employer and welcome applications from diverse candidates.



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