Senior Technical Lead
4 days ago
As a Senior Technical Lead - Production Support Specialist at Pan Asia Resources, you will be responsible for providing L2 Production Support for Critical shared services platforms. You will work closely with the application development teams and Infrastructure support groups to ensure systems are highly available.
Key Responsibilities
• Maintains and Supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborate with Business and Application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Monitors changes to applications and their operating environment.
• Analyzes any complex issues.
• Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and Analyzes product migrations through all systems environments.
• May review and execute Change Management Scripts.
• Leads MIM Calls for issue resolution.
Requirements
• Graduate degree in Computer Science or related field.
• Strong technical skills in Unix and PL/SQL.
• Experience with App Dynamics and Splunk.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements and work-life balance.
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