Community Engagement Manager

2 weeks ago

Hemet, California, United States Seabreeze Management Full time

Overview:


Seabreeze Management Company is a comprehensive property management organization overseeing a varied portfolio of over 90,000 residential and commercial properties.

Located in Aliso Viejo, California, Seabreeze has been delivering exceptional client service to commercial common-interest developments and homeowners' associations for more than three decades.

With branches across California and Nevada, Seabreeze has broadened its mission to serve as a reliable advisor and collaborative partner with developments, fostering vibrant associations through outstanding service and integrity.

At Seabreeze, our people are central to our operations.

Our guiding principle, "Passion combined with commitment is unstoppable," is embodied by our enthusiastic, customer-focused teams who actively engage with the communities we serve.


Position Summary:
At Seabreeze Management Company, we embrace the motto "People, Performance, Passion" in our daily operations.

By consistently enhancing the services we provide and equipping our team with essential resources, we empower the creation of thriving communities.

The Community Engagement Manager, working closely with the General Manager, plays a pivotal role in embodying our motto through sound judgment and analytical decision-making.

This position operates under the direct supervision of the General Manager and requires a comprehensive understanding of all governing documents, policies, procedures, and personnel management.

The Community Engagement Manager oversees the upkeep of primary recreational areas, conducting inspections and reporting on the condition of facilities to the General Manager.

Under the General Manager's guidance, this role involves planning and executing recreational activities, including special events, educational programs, and the scheduling of facilities for community use.

This position entails significant interaction with residents and vendors associated with community activities and requires 24-hour on-call availability as necessary.

Key Responsibilities:
Develops, coordinates, and directs social activities while providing overall guidance for community operations. Creates a monthly events calendar to foster social and recreational engagement among residents.

Maintains a master schedule for the use of community facilities and ensures proper setup for Board meetings and other community functions.

Acts as a liaison between residents, guests, and the General Manager. Plans and executes community activities and special events; organizes classes and workshops.

Exhibits independent judgment in supervising third-party janitorial and security staff to ensure compliance with building policies and procedures.

Collaborates with the Activities Committee Chairperson to implement community activities and manages setup and breakdown processes.

Serves as the staff liaison for various committees, providing direction and approvals for projects in line with established policies.

Attends monthly committee meetings and regularly meets with committee members to discuss social functions.
Prepares funding requests for events and activities, along with necessary supporting documentation.
Manages the budget for community activities with oversight from the General Manager, as approved by the Board.
Oversees all contractor and vendor activities at community facilities.
Coordinates with maintenance personnel for setup requirements during major events.
Responsible for scheduling recurring maintenance tasks.

Maintains community bulletin boards and information centers with current updates.

Attends committee and special group meetings as invited to explain facility usage procedures. Coordinates social and recreational activities with relevant groups.
Maintains inventory of supplies and submits purchase orders for restocking community resources.

Provides oversight for community facilities, including securing the building and reporting maintenance needs to the Property Services Manager.

Enforces community rules and regulations, recommending changes when necessary.
As directed by the General Manager, secures necessary licenses and ensures compliance with health, fire, and liquor regulations.
Conducts research and special projects as assigned by the General Manager.

Handles daily financial transactions for community facilities, including bank deposits and petty cash management.

Prepares the monthly newsletter with articles, advertisements, and updates related to community activities.

Utilizes management software to create work orders for resident requests and follows up on these orders.

Assists the General Manager with special projects.
Supervises and schedules cleaning services.
Orders supplies and maintains inventory control.
Oversees independent contractors working in community facilities, ensuring compliance with regulations.
Provides 24-hour on-call service as needed.
Manages the physical upkeep of community facilities.
Other duties as assigned.

Supervisory Responsibilities:
Pre-screen and interview potential candidates for employment.
Train and supervise both new and existing staff.
Terminate employees only with Human Resources involvement, adhering to company policies.
Guide employees on work practices, performance, and policies.
Responsible for developing and maintaining standard operating procedures.

Review and approve time-off requests and timesheets according to payroll deadlines.

Conduct annual performance evaluations and make recommendations for salary adjustments.
Qualifications:

Knowledge, Skills, and Experience:
Ability to effectively manage multiple projects, utilize time management skills, and exercise independent judgment.
Strong written and verbal communication skills.
Excellent customer relations skills for effective communication with all levels of management, employees, homeowners, and stakeholders.
Ability to handle confidential information with discretion.
Effective project management and follow-up skills.
Ability to adapt to shifting priorities and deadlines.
Meet scheduling and attendance requirements as per policy.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Maintain a professional image and adhere to personal etiquette standards.
Strong organizational, planning, project management, time management, and problem-solving skills.
Knowledge of janitorial, basic maintenance, and security protocols.
Understanding of OSHA guidelines and proper handling of hazardous materials.
Familiarity with payroll processing.
Facilities management skills.
Physically capable of performing job responsibilities.
Basic math skills.

Education:
High School Diploma or equivalent required.

Language Skills:


Strong written communication skills and the ability to effectively communicate with employees at all organizational levels, both verbally and in writing.


Licenses/Certifications:
Valid Driver's License and state-mandated vehicle insurance required.

Availability:
Regular business hours with availability for committee meetings and community events as necessary.

Work Environment:
The work environment is typical of an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Seabreeze is proud to be an Equal Opportunity Employer that values diversity within our team.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected status.

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