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Community Leadership Coordinator
2 months ago
VOLUNTEER ENGAGEMENT COORDINATOR
Location: Remote with occasional in-person meetings
Contract: 15 hours per week, Thursdays & Fridays (Jobshare)
Salary: £24,000 - £26,000 per year pro rata
Reporting to: Tour Leader Operations Manager
Employee Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to Work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family
Role Overview:
As a vital component of our guests' experiences, our volunteer coordinators play a key role in leading full-day excursions while fostering a sense of community throughout the holiday. Your primary responsibilities will involve managing volunteer relations through email and phone communication, ensuring their success, and facilitating their recognition.
- Recruiting a diverse team of volunteer leaders and special interest guides for each holiday, ensuring all roles are filled.
- Responding to inquiries, managing calls, and addressing emails from volunteers and special interest leaders.
- Providing ongoing support and engagement for our leaders.
- Recognizing and appreciating our leaders' contributions; motivating them to excel.
- Proactively addressing performance issues and handling sensitive matters.
Essential Skills:
- Strong work ethic with meticulous attention to detail.
- Ability to cultivate trusting relationships with leaders.
- Positive attitude and adaptable approach.
- Capability to meet tight deadlines while prioritizing tasks and responding promptly to emerging issues.
- Willingness to work occasional weekends and evenings to connect with our leaders.
Desirable Qualifications:
- Prior experience in volunteer management.
About HF Holidays:
HF Holidays is a B Corp Certified British heritage organization with over a century of expertise in organizing walking holidays across the UK, Europe, and beyond. Since 1913, we have been at the forefront of this industry, offering over 260 meticulously curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Operated as a co-operative, we prioritize people in all our endeavors and take pride in being part of a community that shares a passion for the great outdoors. Our guiding principles are rooted in friendship, enjoyment, fresh air, and a sense of well-being. Our team of 500 operates remotely, with a central office and multiple country houses located in some of the UK's most cherished national parks and landscapes.
Application Process:
To ensure a fair evaluation process, we encourage candidates to submit their CVs without personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. Successful candidates will be invited to an online or face-to-face interview with our House Manager.
Equity and Diversity:
We are committed to recruiting, employing, training, promoting, and compensating individuals based on job-related qualifications and abilities. HF Holidays maintains a policy of providing a work environment that respects the dignity and worth of each individual, free from all forms of discrimination. We are an equal opportunity employer and will not discriminate against candidates based on any protected characteristics as outlined in the Equalities Act 2010 or any other characteristic protected by law. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws.
