Executive Director of Multifamily Operations

6 days ago


Farmington, Michigan, United States Friedman Management Full time
About the Role

We are seeking an experienced Executive Managing Director to lead our multifamily real estate division. As a strategic leader, you will oversee the management of over 15,000 units and lead a team of experienced professionals.

Key Responsibilities
  • Leadership and Development:
    • Provide strategic leadership of the multifamily division, including high-level goal setting, client relationship management, market expansion, and organizational development.
    • Review and approve standard operating processes and drive initiatives for continuous improvement and efficiency in operations.
    • Contribute to the enterprise leadership team, contributing to shared goal setting, achievement, and culture building across the organization.
  • Performance Management:
    • Host regular meetings with the multifamily operations team, accounting, and other shared services teams to evaluate progress towards goals and key performance indicators.
    • Provide proactive property performance updates and respond to inquiries in a timely and professional manner.
    • Ensure compliance with local, state, and federal laws, including fair housing and employment regulations.
    • Assume P&L responsibility for all managed properties and the multifamily division as a whole.
    • Provide capital expenditure program oversight and support the annual budgeting process.
  • Business Development:
    • Engage with property owners and institutions to strategically grow the multifamily management division.
    • Work with the company's internal Acquisitions team to identify, evaluate, and close on multifamily acquisition opportunities.
    • Identify growth markets for future expansion and create a new business development process through marketing, relationship cultivation, and active sales outreach.
Requirements
  • 20+ years of experience in escalating positions of responsibility within multifamily property management, with 5+ years in a senior leadership position overseeing 5+ direct reports and 10,000+ units.
  • Demonstrated success leading and developing teams.
  • Keen understanding of local, state, and federal fair housing regulations.
  • Successful experience with third-party management relationships.
  • Track record of effectively managing, improving, and growing property management businesses.
  • Entrepreneurial mindset, with a focus on urgency, resourcefulness, and action-oriented leadership.
  • Expert proficiency with Microsoft Office Suite and Yardi Voyager software.
  • Exceptional interpersonal and communication skills, with the ability to provide direct support and behavior modeling when needed.
  • CPM or equivalent status.


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