Account Manager

18 hours ago


Salt Lake, Utah, United States MasterControl Full time
Job Title: Account Manager

MasterControl is a leading provider of software solutions for regulated organizations. We are seeking an experienced Account Manager to join our team.

Job Summary:

The Account Manager will be responsible for working with our existing customers to identify new opportunities for product growth. This is a sales position that requires strong communication and relationship-building skills.

Key Responsibilities:
  • Develop strategic plans to grow customer product use and uptake
  • Outbound customer prospecting for the development of targeted opportunities
  • Maintain accurate customer account data in contact management software
  • Create, maintain, forecast, and report on opportunities using contact management software
  • Facilitate new programs, messages, campaigns, and offerings
  • Troubleshoot client issues and coordinate with needed MasterControl departments for resolution
Requirements:
  • Software sales and/or marketing experience is required
  • Excellent communication skills, both written and oral, are required
  • Ability to understand, implement, create, and communicate standard operating procedures for job functions is required
  • Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools are required
  • Ability to complete projects by critical deadlines
  • Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
Education and Experience:
  • Associate degree in a technical or business discipline (preferred or equivalent experience)
  • Work experience should include a minimum of 2 years in a software sale, software sales support role, Life Science, or Production/Manufacturing experience
Working Conditions:
  • Ability to work non-standard hours
  • Some travel as required (15%)

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