Technical Support Specialist II

1 month ago

Austin, Texas, United States Vinson and Elkins Full time
Job Summary

This position is responsible for providing technical support to PC users, including hardware and software assistance, as well as collaborating with the National IT Manager on day-to-day and ongoing projects. The successful candidate will provide upper-level software application and computer hardware support for all users in the office.

Key Responsibilities
  • Provide technical support for computer hardware, printers, and telephones, including maintenance and inventory management.
  • Offer technical assistance to users for firm hardware, telephone, printers, and software applications.
  • Monitor and respond to second-level Help Desk requests in a timely manner.
  • Configure and troubleshoot handheld devices, maintaining an online inventory of firm-owned Blackberries.
  • Assist users with hardware and software installations and upgrades, as well as provide advice on special applications and techniques.
  • Support users with remote access and troubleshoot user problems.
  • Dispatch technical assistance from maintenance vendors and maintain service logs, assisting with disaster recovery and backing up the National IT Manager.
  • Participate in the physical connection, installation, and general troubleshooting of the telephone system, computer equipment, network devices, and network file servers.
  • Provide AV support, including scheduling and overseeing the setup of audio/visual presentations for CLEs, management meetings, training, and other communications.
Requirements
  • High school diploma; college degree preferred. Experience considered in lieu of education.
  • Five years of experience working with computers and in a support environment required. Experience working in the IT department of a legal environment preferred.
  • Knowledge of computer networking, hardware configuration, diagnostics, and software application required. Experience with local area networking preferred.
Attributes
  • Ability to communicate effectively with all levels of an organization in a supportive role under normal and crisis conditions.
  • Ability to work well with people and display patience, tact, and adaptability in a support environment.
  • Ability to troubleshoot problems on both a hardware and software level, and solve problems timely and effectively.

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