Receptionist for Medical Facility
2 weeks ago
Reports to: Site Manager
Overview:
The Front Desk Clerk plays a crucial role in managing administrative tasks within a healthcare environment. This position involves utilizing specialized knowledge of medical terminology and examination protocols to ensure efficient operations. Responsibilities include scheduling patient appointments, registering individuals, and maintaining accurate medical records.
Key Responsibilities:
- Register patients, confirm insurance details, and manage document processing, including data entry into the medical system and document scanning for record-keeping purposes.
- Deliver exceptional customer service by assisting patients with their needs, guiding them through paperwork, and addressing any concerns with professionalism.
- Possess comprehensive knowledge of patient preparation requirements and effectively communicate these to patients.
- Collaborate with medical technicians and provide necessary support as required.
- Ensure accuracy in verifying physician orders, completing necessary lab preparations, and attaching relevant lab results to patient files.
- Handle patient payments, issue receipts, create payment plans when necessary, and ensure accurate transaction closure at the end of each day, submitting all financial documentation to the accounting department.
- Manage incoming calls, directing them to the appropriate personnel, confirming patient appointments, and rescheduling as needed.
- Welcome visitors, ascertain their purpose, and guide them to the appropriate staff, ensuring the reception area is organized and inviting.
- Utilize office equipment and software applications to generate reports, invoices, letters, and maintain medical records.
- Conduct patient interviews to gather necessary information for documentation, including intake and insurance forms.
- Receive and distribute messages and documents, such as lab results, to the relevant staff members.
- Compile and maintain medical charts, reports, and correspondence using computer systems, transmitting information via email or fax as needed.
- Perform various clerical and administrative tasks as assigned.
- High school diploma or equivalent.
- A minimum of one (1) year of experience in a medical office setting.
- Proficient in handling telephones, computer systems, financial transactions, and patient records.
- Familiarity with medical terminology is preferred.
- Demonstrated computer proficiency is required.
- Active Learning
- Critical Thinking
- Monitoring
- Reading Comprehension
- Effective Communication
- Written Communication
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