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Receptionist for Medical Facility
2 months ago
Position Title: Front Desk Clerk
Reports to: Site Manager
Position Summary:
The Front Desk Clerk plays a crucial role in ensuring smooth operations within a healthcare setting. This position involves performing essential administrative tasks while utilizing knowledge of medical terminology and procedures. Key responsibilities include managing patient appointments, registering individuals, and maintaining accurate medical records.
Key Responsibilities:
- Register patients, confirm insurance details, and manage documentation through data entry and scanning for record-keeping purposes.
- Deliver exceptional customer service by assisting patients with their needs, guiding them through paperwork, and addressing any concerns with empathy.
- Communicate effectively with patients regarding necessary preparations for their visits.
- Support medical technicians as required during patient interactions.
- Ensure all physician orders are verified, and necessary lab results are attached to patient files.
- Handle payment transactions, provide receipts, and maintain accurate financial records while adhering to cash handling protocols.
- Manage incoming calls, directing them to the appropriate personnel, and confirm patient appointments.
- Welcome visitors, ascertain their purpose, and guide them to the right staff members while ensuring the reception area is organized and inviting.
- Utilize office equipment and software applications to create reports, invoices, and medical documentation.
- Conduct patient interviews to gather necessary information for forms and case histories.
- Receive and distribute messages and documents, including lab results, to the relevant staff.
- Compile and maintain medical charts, reports, and correspondence, ensuring accurate transmission of records.
- Perform various clerical and administrative tasks as assigned.
Qualifications:
- High school diploma or equivalent required.
- At least one year of experience in a medical office environment.
- Proficient in handling telephones, computer systems, and patient records.
- Familiarity with medical terminology is preferred.
- Strong computer skills are essential.
Essential Skills:
- Active Learning
- Critical Thinking
- Monitoring
- Reading Comprehension
- Effective Communication
- Written Communication
