Receptionist for Medical Facility
2 weeks ago
Reports to: Site Manager
Overview:
The Front Desk Clerk plays a crucial role in managing administrative tasks within a healthcare environment. This position requires proficiency in medical terminology and familiarity with examination protocols. Key responsibilities include scheduling patient appointments, registering individuals, and maintaining accurate medical records.
Key Responsibilities:
- Register patients, confirm insurance details, and manage document copying and data entry into the medical database while ensuring all records are properly scanned and stored.
- Deliver exceptional customer service by assisting patients with their needs, guiding them through paperwork, and addressing any concerns or issues that may arise.
- Possess a thorough understanding of patient preparation instructions and effectively communicate these to patients.
- Collaborate with medical technicians and provide support as necessary.
- Ensure that all physician orders are verified, confirming that required labs or preparations are completed, and attach relevant lab results and prior examinations to patient files.
- Handle patient payments, issue receipts, establish payment plans as required, and ensure accurate end-of-day transaction balancing while adhering to cash handling protocols.
- Manage incoming calls, directing them to the appropriate personnel, confirming patient appointments, and rescheduling as needed.
- Welcome visitors, determine the purpose of their visit, and guide them to the correct staff member, ensuring the reception area is well-prepared for patients.
- Utilize office equipment and software applications for creating reports, invoices, letters, case histories, and medical documentation.
- Conduct patient interviews to complete necessary forms, including intake and insurance documentation.
- Receive and distribute messages and documents, such as lab results, to the relevant staff members.
- Compile and maintain medical charts, reports, and correspondence, utilizing electronic means for transmission when necessary.
- Perform various clerical and administrative tasks as assigned.
- High school diploma or equivalent required.
- At least one year of experience in a medical office setting preferred.
- Experience with telephone systems, computer operations, financial transactions, and patient record management.
- Knowledge of medical terminology is advantageous.
- Proficiency in computer applications is essential.
- Active Learning
- Critical Thinking
- Monitoring
- Reading Comprehension
- Effective Communication
- Written Communication
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