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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Follow up with customers to ensure their concerns are addressed and their expectations are met.
- Provide Exceptional Customer Service
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate and helpful information to customers regarding insurance products and services.
- Insurance Sales and Service
- Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
- Meet with customers to discuss their insurance needs and provide personalized recommendations.
- Team Collaboration
- Work closely with other team members to ensure seamless communication and coordination.
- Participate in team meetings and contribute to the development of business strategies.
- Customer Service Skills
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with customers.
- Insurance Knowledge
- Basic understanding of insurance products and services.
- Ability to learn and stay up-to-date on industry developments.
- Business Acumen
- Basic understanding of business principles and practices.
- Ability to analyze data and make informed decisions.
- Competitive Compensation
- Hourly pay plus commission/bonus.
- Opportunities for Advancement
- Opportunities for growth and advancement within our office.
- Benefits
- Paid time off (vacation and personal/sick days).
- Flexible hours.
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Santa Clara, CA and help customers with their insurance and financial services needs, including:
- Auto insurance.
- Home insurance.
- Life insurance.
- Retirement planning.