Customer Service Representative

3 weeks ago

Santa Clara, California, United States syncreon America Inc Full time

Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career.

We are looking for a Customer Service Representative for our Santa Clara, CA facility. It's an exciting time to join the DP World team

DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. We are looking for a natural leader at our Perris site. If you have supervision experience in logistics, manufacturing and 3PL/4PL industry; apply now.

Compensation: $20-$25 per hour.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

About the Role

How you will contribute

  • Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
  • Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
  • Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
  • Participating in syncreon control tower / customer projects.
  • Being the voice of the customer.

Your Key Qualifications

  • Fluency in oral & written English is essential.
  • 2 years' work experience in a high tech customer services and logistics' environment.
  • Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
  • Responsiveness in dealing with Customer requests.
  • Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
  • Excellent interpersonal skills.
  • Ability to work as part of a team and assist other team members during peak volume periods
  • Experience in carrier network management.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

Note
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

  • Customer Service Representative

    26 minutes ago

    Santa Clara, California, United States West Coast Self-Storage Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Assistant Property Manager at West Coast Self-Storage.Key ResponsibilitiesShow available units and guide customers through the leasing processMeet retail sales and occupancy objectivesProvide exceptional customer service,...

  • Customer Service Sales Representative

    1 week ago

    Santa Clara, California, United States Uniqlo Co., Ltd. Full time

    Compensation: $19.00 / hourLocation: Santa Clara, CAThe compensation offered is determined by various factors including overall experience, relevant qualifications, educational background, certifications, skills, and geographical location.Position Title: Full-Time Customer Service Sales Representative at Uniqlo Co., Ltd.Position Summary:As a Customer Service...

  • Customer Service Representative

    2 days ago

    Santa Barbara, California, United States Johnson Service Group Full time

    Job OverviewJohnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Perform routine banking transactions and work directly with...

  • Customer Service Representative

    3 hours ago

    Santa Clara, California, United States syncreon Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at syncreon. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    Santa Clara, California, United States Penske Full time

    2380 Lafayette St Santa Clara, CA, 95050What's the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our...

  • Customer Service Representative

    5 days ago

    Santa Clara, California, United States European Wax Centers Full time

    **Job Summary:**We are seeking a highly skilled and detail-oriented Guest Service Associate to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.**Key Responsibilities:**Provide personalized service to...

  • Customer Service Representative

    3 days ago

    Santa Clara, California, United States Home Depot Full time

    Job Summary:We are seeking a skilled and customer-focused Retail Sales Associate to join our team at Home Depot. As a key member of our front-end team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a safe and efficient shopping environment.Key Responsibilities:Process customer transactions...

  • Customer Service Representative

    7 hours ago

    Santa Clara, California, United States Chick-fil-A (El Camino Real at Scott) Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Team Member at Chick-fil-A (El Camino Real at Scott). As a key member of our team, you will be responsible for delivering exceptional guest experiences through friendly, responsive service, great food, and a clean restaurant environment.Key...

  • Customer Service Representative

    1 day ago

    Santa Clara, California, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibilities will include greeting and thanking customers, processing returns and refunds, and handling financial transactions with accuracy and efficiency. You will be the face of our company, and your...

  • Customer Service Representative

    5 days ago

    Santa Clara, California, United States European Wax Centers Full time

    **Job Summary:**We are seeking a highly skilled and detail-oriented Guest Service Associate to join our team at European Wax Centers. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide personalized service to...

  • Customer Service Representative

    3 days ago

    Santa Clara, California, United States Bloomingdale's Full time

    About Bloomingdale'sBloomingdale's is a leading luxury department store that makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's like no other store in the world, with an inclusive culture that promotes...

  • Customer Support Representative

    46 minutes ago

    Santa Clara, California, United States ServiceNow Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Representative to join our team at ServiceNow. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our globally growing customer base.Key ResponsibilitiesLog cases on the IT Service Desk and maintain detailed records of...

  • Customer Success Representative

    2 days ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a seamless experience.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    3 days ago

    Santa Clara, California, United States Staff My Agency Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - State Farm Agent Team Member. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and providing exceptional customer service to our clients.Key ResponsibilitiesLead Generation and...

  • Customer Service Representative

    1 day ago

    Santa Monica, California, United States Domino's Pizza LLC Full time

    About Us: Domino's Pizza LLC is a leading pizza delivery company that values customer satisfaction and team collaboration.Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving...

  • Customer Service Representative

    1 day ago

    Santa Barbara, California, United States Jushi USA Full time

    About Jushi USAJushi USA is a leading cannabis company that operates in multiple states across the country. Our mission is to provide a unique shopping experience that drives sales results and exceeds customer expectations.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Jushi USA. As a Customer Service...

  • Customer Service Representative

    1 day ago

    Santa Rosa, California, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Insurance Customer Service Specialist

    2 days ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a seamless experience.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    7 days ago

    Santa Fe Springs, California, United States Republic Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Republic Services. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our residential and commercial customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries, resolve issues, and provide...

  • Customer Service Representative

    2 hours ago

    Santa Ana, California, United States Culligangreatlakes Full time

    About the RoleCulligan Great Lakes is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our office support team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.Key ResponsibilitiesRespond to customer inquiries and resolve...