Customer Experience Associate

3 weeks ago


Denver, Colorado, United States Melio Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Associate to join our team at Melio. As a Customer Experience Associate, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide outstanding support experiences to customers through live conversations via Phone, Email, and live chat
  • Actively switch between channels if needed to ensure seamless customer support
  • Prioritize customer needs above all, while resolving numerous issues efficiently
  • Work collaboratively with internal teams to resolve tickets efficiently
  • Improve product needs by understanding trends in support-related topics
  • Work cross-functionally throughout all departments to work through any customer product issues
  • Manage and document all work performed within the customer support inquiry
About Melio

Melio is a leading provider of business-to-business (B2B) payment tools, helping small business owners spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

What We Offer
  • Competitive compensation packages
  • Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA, and HSA
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave, and wedding days to allow you to take the time you need, when you need it
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog-friendly as well
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team-building activities


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