Customer Experience Associate

2 days ago


Denver, Colorado, United States Melio Full time
{"About the Role": "At Melio, we're on a mission to empower small businesses to succeed in the ways that work best for them. As a Customer Experience Associate, you'll be a pivotal part of our team, responsible for delivering world-class support to our customers. Your role will involve providing outstanding support experiences to customers through live conversations via phone, email, and live chat, prioritizing customer needs above all, and resolving numerous issues efficiently. You'll work collaboratively with internal teams to resolve tickets efficiently and improve product needs by understanding trends in support-related topics.

**Key Responsibilities:**

* Provide exceptional customer support through various channels
* Prioritize customer needs and resolve issues efficiently
* Collaborate with internal teams to resolve tickets
* Improve product needs by understanding support trends
* Work cross-functionally with stakeholders across the company

**What You'll Need:**

* 2+ years of relevant customer service experience
* Expertise in clear, confident communication
* Skilled in juggling multiple chat interactions simultaneously
* Passionate about acquiring knowledge and complex problem-solving
* Comfortable in a fast-paced startup environment
* Prior experience with Zendesk is a plus

**What We Offer:**

* Competitive compensation packages
* Medical, dental, vision, and 401K matching
* Wellness programs and time off
* Growth and development opportunities
* Collaborative office culture

**About Melio:**

Melio builds business-to-business (B2B) payment tools to help small businesses succeed. We're an Equal Opportunity Employer, and our team encompasses diverse strengths, experiences, and backgrounds. We prioritize diversity, equity, and inclusion and strive to create a high-performance culture that recognizes great work and celebrates team and individual success.

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity."

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