IT Service Desk Analyst

2 weeks ago

Englewood, Colorado, United States MasTec Full time
Job Summary

The IT Service Desk Analyst is a key member of the MasTec Clean Energy & Infrastructure team, responsible for providing technical support and assistance to employees and customers. This role requires a strong understanding of computer operations and a ability to troubleshoot and resolve technical issues in a timely manner.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person
  • Assist with maintaining day-to-day computer operations, including regular cleaning and maintenance of computer equipment
  • Participate in rollout and implementation of new systems, assisting other IS resources with testing procedures
  • Document incidents in company ticket tracking system and resolve incidents in a timely manner
  • Install hardware and software on desktop systems and report and communicate outages/escalations to the IT Support Supervisor
  • Assume on-call duties on scheduled rotation and set up and deployment of mobile phones
  • Maintain IT asset inventory by keeping user assignment information up to date and ensure sufficient stock of IT equipment
  • Move, set up, and update workstations and provide first-level user support troubleshooting
  • Train end-users on use of systems and programs and assist with creating access cards for building security badge systems
Requirements
  • Associate's degree or equivalent from two-year college or technical school or six months to one-year related experience and/or training
  • Six months to one-year of experience in support/customer service preferred
  • Knowledge of Office 365 and customer service skills
What We Offer
  • Competitive pay with ongoing performance review and merit increase
  • 401(k) with company match and Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)
  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
  • Paid Time Off, Paid Holidays, Bereavement Leave
  • Military Leave, including Differential Pay and Benefits Continuation
  • Employee Assistance Program
  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

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