Front Desk Representative

11 hours ago


Englewood, Colorado, United States TownePlace Suites Tech Center Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites Tech Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various administrative tasks.

Responsibilities:

  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

What We Offer:

  • Competitive Pay: $13.65-$19.12 per hour.
  • Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

About Us:

TownePlace Suites Tech Center is a leading hotel management company with a growing portfolio of over 1,550 hotels worldwide. We are committed to delivering exceptional guest service and driving results through our associates' passion and dedication.



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