Front Desk Representative
4 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites Tech Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and handling various administrative tasks.
Responsibilities:
- Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
- Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
- Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements:
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer:
- Competitive Pay: $13.65-$19.12 per hour.
- Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
About Us:
TownePlace Suites Tech Center is a leading hotel management company with a growing portfolio of over 1,550 hotels worldwide. We are committed to delivering exceptional guest service and driving results through our associates' passion and dedication.
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