Help Desk Specialist

4 weeks ago


Englewood, Colorado, United States RemyCorporation Full time
Job Title: Bi-lingual Help Desk Analyst

RemyCorporation is seeking a skilled Bi-lingual Help Desk Analyst to join our team in Englewood, Colorado.

Job Summary

We are looking for a highly motivated and detail-oriented individual to provide technical support to our employees. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing training and documentation, and working closely with the management team to ensure the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support: Provide technical assistance to employees via phone, email, and remote support tools.
  • Troubleshooting: Identify and resolve technical issues related to hardware, software, and network connectivity.
  • Documentation: Create and maintain technical documentation, including user guides and knowledge base articles.
  • Training: Deliver training sessions to employees on various technical topics.
  • Communication: Communicate effectively with employees, management, and other stakeholders to ensure seamless technical support.
Requirements
  • Technical Skills: Proficiency in Microsoft Active Directory, Windows 10/11, and Microsoft Office (M365).
  • Language Skills: Fluency in Spanish and English.
  • Education and Experience: Two or more years of experience in a help desk or desktop support role.
Preferred Qualifications
  • ITIL Certification: ITIL Foundation certification is preferred.
  • Technical Certifications: CompTIA A+, Network+, or Security+ certifications are preferred.


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