IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Service Desk Analyst to join our team at Placed. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, mobile devices, and other IT equipment
- Participate in the evaluation and testing of new hardware and software
- Develop and maintain procedural documentation and knowledge base
- Troubleshoot network, system, and application-related issues
- Provide prompt and courteous technical support services
- Interface with users via phone, email, and remote support solutions
- Capture and update incidents and requests in the ticketing system
- Work within defined SLAs and escalate incidents as necessary
- Provide 24x7 on-call support when required
Requirements:
- Basic skill level working with Microsoft Active Directory, Windows 10/11, and MS Office (M365)
- Basic knowledge of networking principles and standard IT security practices
- Ability to set priorities, meet deadlines, and multitask with minimal supervision
- Demonstrated ability to quickly learn and support various business applications
- Ability to effectively communicate with employees at all levels
- Ability to identify when to escalate a ticket and facilitate a warm hand-off
- Basic analytical, decision-making, problem-solving, and troubleshooting skills
Preferred Qualifications:
- ITIL certification
- CompTIA A+, Network+, Security+ certifications
Experience:
- Two or more years of service desk/desktop support experience
- Basic experience installing, troubleshooting, and maintaining peripherals
- Basic experience with Apple/iOS and Android devices
- Basic experience with Service Desk ticketing Systems and remote computer support technologies
Education:
- Associates degree/diploma in Information Security, Computer Science, Information Systems, or equivalent work experience
Language: English
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