IT Support Specialist

3 weeks ago


Englewood, Colorado, United States Placed Full time
Job Title: IT Service Desk Analyst

We are seeking a highly skilled IT Service Desk Analyst to join our team at Placed. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, mobile devices, and other IT equipment
  • Participate in the evaluation and testing of new hardware and software
  • Develop and maintain procedural documentation and knowledge base
  • Troubleshoot network, system, and application-related issues
  • Provide prompt and courteous technical support services
  • Interface with users via phone, email, and remote support solutions
  • Capture and update incidents and requests in the ticketing system
  • Work within defined SLAs and escalate incidents as necessary
  • Provide 24x7 on-call support when required

Requirements:

  • Basic skill level working with Microsoft Active Directory, Windows 10/11, and MS Office (M365)
  • Basic knowledge of networking principles and standard IT security practices
  • Ability to set priorities, meet deadlines, and multitask with minimal supervision
  • Demonstrated ability to quickly learn and support various business applications
  • Ability to effectively communicate with employees at all levels
  • Ability to identify when to escalate a ticket and facilitate a warm hand-off
  • Basic analytical, decision-making, problem-solving, and troubleshooting skills

Preferred Qualifications:

  • ITIL certification
  • CompTIA A+, Network+, Security+ certifications

Experience:

  • Two or more years of service desk/desktop support experience
  • Basic experience installing, troubleshooting, and maintaining peripherals
  • Basic experience with Apple/iOS and Android devices
  • Basic experience with Service Desk ticketing Systems and remote computer support technologies

Education:

  • Associates degree/diploma in Information Security, Computer Science, Information Systems, or equivalent work experience

Language: English


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