Front Desk Staff Assistant

3 weeks ago


Englewood, Colorado, United States TownePlace Suites Tech Center Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Staff Assistant to join our team at TownePlace Suites Tech Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.

Key Responsibilities:

  • Register guests and handle check-in/check-out procedures
  • Make and modify reservations, as well as handle hotel operator and concierge duties
  • Provide outstanding guest service and resolve any issues that may arise during a guest's stay
  • Work effectively with the front desk team to ensure a smooth and efficient operation
  • Maintain a high level of knowledge about hotel products and services, as well as local area attractions and events

Requirements:

  • College coursework in a related field is helpful, but not required
  • Experience in a hotel or related field is preferred
  • Ability to work with financial information and data, as well as basic arithmetic functions
  • Strong communication and problem-solving skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays

What We Offer:

  • A competitive benefits package, including medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Employee assistance program
  • 401(k) retirement plan

About Us:

TownePlace Suites Tech Center is a leading hotel management company with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional service and creating a welcoming environment for our guests.



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