Front Desk Staff Assistant
3 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Staff Assistant to join our team at TownePlace Suites Tech Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.
Key Responsibilities:
- Register guests and handle check-in/check-out procedures
- Make and modify reservations, as well as handle hotel operator and concierge duties
- Provide outstanding guest service and resolve any issues that may arise during a guest's stay
- Work effectively with the front desk team to ensure a smooth and efficient operation
- Maintain a high level of knowledge about hotel products and services, as well as local area attractions and events
Requirements:
- College coursework in a related field is helpful, but not required
- Experience in a hotel or related field is preferred
- Ability to work with financial information and data, as well as basic arithmetic functions
- Strong communication and problem-solving skills
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
What We Offer:
- A competitive benefits package, including medical, dental, and vision coverage
- Short-term and long-term disability income
- Employee assistance program
- 401(k) retirement plan
About Us:
TownePlace Suites Tech Center is a leading hotel management company with a growing portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional service and creating a welcoming environment for our guests.
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