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Customer Service Representative

2 months ago

Riverview, Florida, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our HomeTeam Pest Defense team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities
  • Provide proactive and personalized support to customers, addressing their inquiries, concerns, and issues in a timely and professional manner.
  • Communicate effectively with internal and external stakeholders, including customers, colleagues, and management, to ensure seamless service delivery.
  • Utilize our proprietary technology, including Route Point software, to schedule and manage customer services, ensuring timely and efficient delivery.
  • Resolve customer complaints and issues in a fair and courteous manner, escalating complex cases to management as needed.
  • Maintain accurate and up-to-date customer records, ensuring compliance with company policies and procedures.
  • Collaborate with our technical team to ensure that customer issues are resolved promptly and effectively.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.
What We Offer
  • A competitive salary and bonus structure, with opportunities for growth and advancement.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as company-paid life and AD&D insurance.
  • A 401(k) plan with company match, employee stock purchase plan, and tuition reimbursement program.
  • Paid time off and holidays, as well as employee discounts and recognition programs.
  • The opportunity to work for a leading industry player, with a strong commitment to customer satisfaction and employee development.
About HomeTeam Pest Defense

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders, with a strong reputation for quality, reliability, and customer satisfaction. We are proud to be a subsidiary of Rollins, Inc., a global leader in the pest control industry.

Qualifications
  • 1 year of previous customer service experience, with a strong focus on delivering exceptional customer experiences.
  • Basic computer skills and proficiency in using company telephone features.
  • High school diploma or equivalent required, with a strong emphasis on customer service and communication skills.