Healthcare Service Coordinator

5 days ago

Louisville, Kentucky, United States Crossover Health Management Services Inc. Full time
About Crossover Health Management Services Inc.

Crossover Health Management Services Inc. is revolutionizing the future of healthcare by delivering a proactive, preventative approach that prioritizes wellbeing and prevention. Our team-based medical group is dedicated to providing exceptional care that extends beyond traditional sick care. We're building a community of members who view healthcare as an integral part of their lifestyle.

Job Summary

The Host role is a critical position that sets the tone for an exceptional member service experience. As a vital member of our clinic team, the Host is responsible for ensuring a seamless and personalized experience for our members. This includes assisting with check-in, demonstrating a deep understanding of self-insured employer health insurance, and facilitating the member's journey throughout our health center.

Key Responsibilities
  • Welcome each member with the highest level of hospitality and professionalism, handling all member interactions with poise and courtesy.
  • Demonstrate a commitment to quality, delivering uncompromised service and outcomes that exceed member expectations.
  • Accommodate special requests for member support whenever possible and promptly resolve member questions with ease.
  • Assist with assigned projects and special provider or patient requests, ensuring seamless care delivery.
  • Process transactions required to begin or complete the visit, leveraging a basic understanding of benefit eligibility files, check-in technology, and clinic workflows.
  • Demonstrate an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, to support members effectively.
  • Engage with members through various channels, including calls, scheduling appointments, responding to emails, and following up on member needs.
  • Collaborate with providers and staff members to deliver an exceptional, seamless patient-centered care experience.
  • Perform other duties as assigned to ensure the highest level of member satisfaction.
Requirements
  • Bachelor's degree or equivalent experience.
  • 1 year of experience in a customer service position.
Preferred Qualifications
  • Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
  • Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment.
  • Proven organizational skills.
  • High level of ownership, accountability, and initiative.
  • Experience with multitasking, issue resolution, and conflict management.
  • Experience in a healthcare service delivery environment.
  • BLS (Basic Life Support) certification.
Physical Job Requirements
  • Requires standing, walking, and sitting for extended periods.
  • Occasionally required to lift and carry items weighing up to 50 lbs.
  • Manual and finger dexterity and hand-eye coordination.
  • Requires corrected vision, hearing, and speech within normal ranges.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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