Front Desk Associate
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.
Key Responsibilities- Welcome guests in a friendly and professional manner, recognizing IHG Rewards Club Members and returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
- Upsell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
- Accurately record guest information and preferences in the Hotel's internal system.
- Check guests out; resolve any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- 1 year of previous hotel experience is preferred.
- 1 year of customer service, front desk, or related experience is preferred.
- Opera/PMS experience is a bonus.
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
- Flexible Schedule
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