Front Desk Associate

6 days ago


Kansas City, Missouri, United States Holiday Inn KCI AirportKCI Expo CenterAtwell Suites KCI Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities
  • Welcome guests in a friendly and professional manner, recognizing IHG Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
  • Upsell rooms where possible to maximize hotel revenue.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotel's internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
Requirements
  • 1 year of previous hotel experience is preferred.
  • 1 year of customer service, front desk, or related experience is preferred.
  • Opera/PMS experience is a bonus.
What We Offer
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Discount Program
  • Referral Bonus Program
  • Flexible Schedule

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