Technical Solutions Manager

2 days ago


New York, New York, United States Viant Technology Full time
About the Role

Viant Technology is seeking a highly skilled and self-motivated Technical Account Manager to support the growth of our Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing our clients' experiences and focus on fostering educational opportunities, strengthening client relationships through exceptional service, and driving innovation with tailored technical solutions.

Key Responsibilities
  • Build Credibility with Clients: Establish trust with clients and support the account team for technical inquiries and issue resolution.
  • Support Client Experience: Actively support our clients' experience leveraging Viant's Data Platform and Advanced Reporting solutions. As a subject matter authority, you will foster adoption by providing insightful support and driving engagement with these technologies.
  • Act as a Trusted Advisor: Understand clients' technical requirements and scope technical solutions that align our products/services to meet their needs.
  • Project Manage and Collaborate: Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions.
  • Provide Ongoing Training: Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices to promote knowledge sharing.
  • Communicate Complex Information: Communicate complex technical information clearly to non-technical stakeholders.
  • Strong Analytical Skills: Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies.
  • Cultivate Industry Knowledge: Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry.
Requirements
  • 4+ Years of Experience: 4+ years of relevant experience in client service roles (Account Management, Project Management, and/or Ad Operations).
  • Strong Client Service Skills: Strong client service skills, as well as knowledge of the prominent technologies within ad tech: data onboarding, DSPs, ad serving, programmatic buying, measurement, and data targeting.
  • Proficiency in SQL: Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools.
  • Results-Oriented: Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment.
  • Open-Minded: Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends.
About Viant Technology

Investing in our employee's professional growth is important to us, but so is investing in their well-being. That's why Viant Technology was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave, and unlimited PTO and more.



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