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Technical Solutions Consultant

2 months ago


New York, New York, United States EliseAI Full time
About EliseAI

EliseAI is at the forefront of developing innovative conversational AI solutions tailored for critical sectors such as housing and healthcare. Our technology is designed to address the inefficiencies that affect our daily lives, aiming to enhance overall societal wellbeing. We are dedicated to creating impactful solutions that resonate beyond immediate applications.

If you are passionate about tackling significant challenges and making a difference, EliseAI is the ideal environment for you.

About The Role

In the position of Technical Solutions Consultant at EliseAI, you will serve as a key expert in your designated product area, playing a vital role in our product launch and ongoing support initiatives. Collaborating closely with clients, support teams, and customer success personnel, you will ensure seamless product deployments and effective troubleshooting. Your expertise will be essential in understanding product features, creating launch resources, and delivering training and support.

Key Responsibilities
  • Facilitate comprehensive discovery sessions with new clients to identify their product needs and specifications.
  • Act as the liaison for Support Engineers within your product domain, fostering alignment and teamwork.
  • Design and oversee roadmaps for self-service launch resources and internal launch configurations, including quality assurance protocols.
  • Assist Customer Success Managers during product rollouts and provide support for training and escalation matters.
  • Deliver post-launch troubleshooting assistance for clients, addressing and resolving issues within your product scope.
  • Acquire a thorough understanding of product functionalities to effectively meet client requirements, ensuring a smooth knowledge transfer and support process.
Requirements
  • A minimum of 3 years of experience in a Solutions Engineer capacity within a SaaS environment.
  • Strong grasp of product development and launch methodologies.
  • Exceptional problem-solving abilities and proficiency in resolving technical challenges.
  • Experience collaborating with cross-functional teams, including engineering, operations, and product management.
  • Excellent communication skills, capable of conveying complex technical information to non-technical audiences.
  • Familiarity with customer relationship management (CRM) systems and support ticketing platforms.
  • Ability to juggle multiple tasks and priorities in a dynamic work setting.
  • Experience with quality assurance processes and the development of self-service tools is advantageous.
  • Capability to work autonomously and collaboratively, demonstrating a proactive approach to problem-solving and support.
  • Willingness to work in-person with your team regularly.
Why Join

Be part of a growing startup where your contributions can lead to substantial impact. At EliseAI, you will not just follow established procedures; you will help shape them. Each day presents new challenges to identify scalable solutions, and you will learn from both successes and setbacks, with the support of your team.

Benefits

Alongside the opportunity for growth and meaningful impact at EliseAI, we offer competitive compensation packages that include:
  • Equity options in the company.
  • Comprehensive medical, dental, and vision coverage.
  • Fully paid parental leave.
  • Commuter benefits.
  • 401k retirement plan.
  • Monthly fitness allowance.
  • A modern office environment with amenities.
  • Engaging company social events.
  • Unlimited vacation and paid holidays.
We provide relocation assistance for candidates moving from outside the local area.

Job Compensation Range:

The salary range for this position is competitive and will be determined based on various factors including experience and qualifications. Further details regarding total compensation and benefits will be shared during the recruitment process.

EliseAI is committed to providing equal employment opportunities and prohibits discrimination of any kind. If you require assistance or accommodations during the application process due to a disability, please reach out to us.