Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Oxford Global Resources. As a key member of our IT department, you will be responsible for maximizing computer system capabilities by studying technical applications and making recommendations.
Key Responsibilities- Evaluate system potential by testing compatibility of new programs with existing programs.
- Evaluate expansions or enhancements by studying work load and capacity of computer system.
- Achieve computer system objectives by gathering pertinent data, identifying and evaluating options, and recommending a course of action.
- Confirm program objectives and specifications by testing new programs, comparing programs with established standards, and making modifications.
- Improve existing programs by reviewing objectives and specifications, evaluating proposed changes, recommending changes, and making modifications.
- Evaluate vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
- Place software into production by loading software into computer and entering necessary commands.
- Place hardware into production by establishing connections and entering necessary commands.
- Maximize use of hardware and software by training users, interpreting instructions, and answering questions.
- Maintain system capability by testing computer components.
- Prepare reference for users by writing operating instructions.
- Maintain historical records by documenting hardware and software changes and revisions.
- Maintain client confidence and protects operations by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contribute to team effort by accomplishing related results as needed.
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software Testing
- Network Design and Implementation
- Load Balancing and Scalability
- Vendor Relationships
- Software Performance Tuning
- Network Performance Tuning
- Database Performance Tuning
Oxford Global Resources is an Equal Employment Opportunity Employer. We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401(k) Retirement Savings Plan. We also provide paid holidays and paid sick leave for applicable jurisdictions.
We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email us at [insert email address]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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