Senior Technical Support Specialist

3 weeks ago


West Chester, Pennsylvania, United States Cynet Systems Full time
Job Description:
At Cynet Systems, we are seeking a skilled Senior Technical Support Analyst to join our team. As an onsite resource, you will provide technical support to users in an enterprise environment, including helpdesk and system support activities. Your primary responsibility will be to assist with the deployment of computers using our automated systems for a specific computer refresh project. You will diagnose various problems encountered during the initial rollout and complete various other hardware/software requests as needed. Additionally, you will perform tier 2 helpdesk duties as needed. The ideal candidate will have advanced-level skills at supporting Microsoft Windows 10 and higher operating systems, as well as Office 365. You will also have a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers. Furthermore, you will have an understanding of basic security principles and be able to support users both on-site and remotely. You will be able to perform hardware upgrades and physically move workstations and monitors. You will also be able to adapt to a constantly changing workload with multiple levels of priority and complete assigned projects independently and within a team environment. Candidates must pass VA CJIS level 4 training and background check. The county will provide training links. The successful candidate will have the following skills: PC Hardware Deployment and Service, Customer Service Supporting Windows in a professional environment, Application Support. Due to the nature of the job, the candidate should be able to lift 30 pounds with assistance.

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