Client Support Analyst I

7 days ago

Oklahoma City, Oklahoma, United States Paycom Online Full time


The Client Support Analyst is tasked with serving as the initial point of contact for both client-facing and internal teams seeking technical support for Paycom software issues related to designated products reported by clients.


KEY RESPONSIBILITIES
Address and resolve low to medium urgency technical inquiries and tickets regarding product functionality and best practices from clients and internal stakeholders, adhering to established service level agreements; escalate unresolved issues to higher tiers of support.

Ensure compliance with SLAs for ticket response and resolution times.

Identify and categorize reasons for ticket resolutions.

Act as the subject matter expert on assigned Paycom software products, delivering exceptional troubleshooting, resolution, and service to clients and client-facing departments.

Manage workload through Jira Service Desk and other project management tools as necessary.


Analyze technical tickets for trends and suggest potential corrective measures such as process enhancements, workflow standardization, software updates, knowledge articles, training materials, and client communications to foster client independence and employee growth.



Assist in developing educational resources for all levels of Paycom product knowledge (basic, intermediate, advanced, expert), covering areas such as troubleshooting, frequently asked questions, setup, and best practices.

Maintain expert-level knowledge of assigned products through collaborative relationships with Quality Assurance and Product Management teams.

Comprehend business objectives related to client product usage and relay client feedback to Product Management for product improvement or adaptation.

Collaborate with the development team to escalate actual system issues and initiate projects aimed at resolving these issues.

QUALIFICATIONS

Education/Certification:
External

Bachelor's degree is required.

Experience Required:
Minimum of 2 years in customer service or 2 years in supporting or troubleshooting technical issues.

Proficient in Confluence, Jira Service Desk, Zoom, PowerPoint, Word, and Microsoft Teams.

Skills/Abilities:
Familiarity with Software Development Procedures such as the SDLC, code merging, deployment processes, and Agile methodologies.

Basic understanding of technical terminology related to servers, databases, and APIs.

Able to resolve simple and routine problems with direct supervision.

Excellent verbal and written communication skills.

Strong troubleshooting capabilities.

Paycom is an equal opportunity employer, committed to preventing discrimination and harassment of any kind. Employment decisions are made based on business needs, job requirements, individual qualifications, and merit. Paycom strives to have the best talent in every position.

Consequently, Paycom does not allow its employees to harass, discriminate, or retaliate against others based on race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristics, reproductive health decisions, family or parental status, or any other consideration prohibited by applicable laws.

Equal employment opportunity is extended to all individuals in all aspects of the employer-employee relationship.

This policy encompasses all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The Human Resources Department oversees this policy and maintains reporting and monitoring procedures. Any inquiries or concerns should be directed to the Human Resources Department. * *To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request accommodations - Click on the link for more information:**

  • Implementation Specialist I: Client Engagement and Support

    1 day ago

    Oklahoma City, Oklahoma, United States Global Payments Full time

    Job SummaryWe are seeking an Implementation Specialist I to join our team at Global Payments. As an Implementation Specialist I, you will be responsible for driving client engagement and providing exceptional support to our clients. This is an exciting opportunity to work with a dynamic team and make a meaningful impact on our clients' experiences.Key...

  • Technical Assistance Center Analyst I

    1 week ago

    Oklahoma City, Oklahoma, United States Paycom Online Full time

    Job SummaryPaycom Online is seeking a highly skilled Technical Assistance Center Analyst I to join our team. As a Technical Assistance Center Analyst I, you will be the primary point of contact for clients and internal departments seeking technical assistance for Paycom software incidents on assigned products.Key ResponsibilitiesTechnical Support: Address...

  • Application Support Analyst

    3 weeks ago

    Oklahoma City, Oklahoma, United States CAI Full time

    Job ID NumberR3548Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs an Application Support Analyst, you will support our Fortune 500 client's critical business applications.Job DescriptionWe are in need of an Application Support Analyst . This is a full-time opportunity and is remote.The Application Support Analyst must be able to work east...

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position Title: Technical Support AnalystEmployment Type: Full-Time StaffCompany: InsideHigherEdLocation: United StatesSalary: Commensurate with education and experienceWork Schedule: Monday to Friday, 7:30 AM - 4:30 PM (may vary)OVERVIEW: The Technical Support Analyst will deliver comprehensive technology assistance to all staff members. Responsibilities...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Sunbeam Family Services, Inc. Full time

    Job OverviewLocationOklahoma City, OKEmployment TypeFull-Time or Part-TimeEducational RequirementsBachelor's DegreePosition SummaryThe Client Support Specialist plays a crucial role in delivering comprehensive assistance to clients through a diverse range of services. These services may encompass case management, support groups, educational workshops, and...

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position OverviewPosition Title: Technical Support Analyst - Multiple OpeningsPosition Type: Full-Time StaffJob Summary:This role is responsible for delivering advanced technical assistance to users, including students, faculty, and staff, addressing inquiries related to computer systems and technology. As a key member of the support team, the individual...

  • Program Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States Evans Incorporated Full time

    Job OverviewLocation Details: This position offers a hybrid work arrangement with up to three days on-site each week.Evans Incorporated is seeking a Program Support Analyst to enhance our team within various contracts. The successful candidate will engage in records management and provide comprehensive program management assistance, contributing to the...

  • Technical Support Analyst

    2 weeks ago

    Oklahoma City, Oklahoma, United States InsideHigherEd Full time

    Position Title: Technical Support AnalystEmployment Type: Full-Time StaffCompany: InsideHigherEdLocation: RemoteSalary: Competitive, based on qualifications and experienceWork Schedule: Monday to Friday, standard business hours (may vary)OVERVIEW: The Technical Support Analyst will deliver comprehensive technology assistance to all personnel....

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Furniture Care Protection Full time

    Job OverviewWe are looking for a Client Support Specialist to enhance our customer experience. This role involves assisting clients by delivering product and service details while addressing technical challenges.Key Responsibilities:Manage customer inquiries and concerns through both incoming and outgoing communications.Offer detailed information regarding...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States CSL Full time

    Job Title: Client Support SpecialistJoin our dedicated team at CSL as we seek a meticulous individual to take on the role of Client Support Specialist. Below are the key responsibilities and qualifications associated with this position:Key Responsibilities:Prepare and operate necessary equipment for client interactionsMonitor client activities and respond to...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States CSL Full time

    Job Title: Client Support SpecialistJoin our dedicated team at CSL as we seek a meticulous individual to take on the role of Client Support Specialist. Below are the key responsibilities and qualifications for this position:Key Responsibilities:Prepare and operate the equipment necessary for client interactionsMonitor client engagement and respond to...

  • Client Support Specialist

    7 days ago

    Oklahoma City, Oklahoma, United States The Affinities Group Full time

    Position OverviewPerks:Comprehensive dental coverageHealth insurance plansGenerous paid leaveVision care optionsRole Summary:Become a vital member of our organization as a Client Support Specialist, serving as the primary point of contact for our customers. Your role will involve providing outstanding support and guidance, addressing inquiries, managing...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Complete Staffing Solutions Full time

    A prominent logistics firm is in search of motivated customer service representatives eager to develop their skills, demonstrate reliability, and advance their careers.Position: Client Support SpecialistLocation: Remote/Hybrid options available after initial training.We offer exceptional pathways for internal advancement, comprehensive training, and...

  • Counterintelligence Analyst I

    2 weeks ago

    Oklahoma City, Oklahoma, United States Bluehawk LLC, Intelligence Services Full time

    Company Overview:Bluehawk, LLC is a professional services organization specializing in intelligence, information technology, language, and training solutions for government and commercial sectors. Our mission is to safeguard our nation, its citizens, and critical resources while upholding freedoms and human rights.Position Summary:We are seeking a dedicated...

  • Family Support Specialist I

    1 week ago

    Oklahoma City, Oklahoma, United States Red Rock Behavioral Health Services Full time

    Job OverviewPOSITION SUMMARYThe Family Peer Level I plays a crucial role in connecting families to Individual and Family Support Services, ensuring that children enrolled in the Health Team receive the necessary assistance. Acting with the family's consent, this position serves as an organizer, resource, guide, advocate, and facilitator, helping families...

  • Client Support Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States RemX Full time

    Position Overview: Our client, a prominent player in the service industry, is in search of a dedicated Customer Service Representative to enhance their operational efficiency.Key Responsibilities:Manage a significant volume of customer inquiries through various communication channels.Process sales orders for products and services requested by clients.Input...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States RemX Full time

    Position Overview: Our client, a prominent organization in the service industry, is looking for a dedicated Customer Service Representative to enhance their operational efficiency.Key Responsibilities:Manage a significant volume of customer inquiries through various communication channels.Process sales orders for products and services requested by...

  • Client Support Specialist

    1 week ago

    Oklahoma City, Oklahoma, United States RemX Full time

    Position Overview: A reputable organization is in search of a dedicated Customer Service Representative to enhance their operational efficiency. This role is essential for ensuring a seamless experience for clients and maintaining high standards of service delivery.Key Responsibilities:Manage a significant volume of correspondence, including emails and phone...

  • Senior IT Support Lead

    2 weeks ago

    Oklahoma City, Oklahoma, United States Delaware Nation Industries Full time

    Position OverviewLead Tier I Security Operations Center AnalystDelaware Nation Industries is in search of a proactive and detail-oriented Lead Tier I Security Operations Center (SOC) Analyst. In this pivotal role, you will contribute significantly to our objective of providing comprehensive security monitoring and incident response services.Mandatory...

  • Senior IT Support Lead

    2 weeks ago

    Oklahoma City, Oklahoma, United States Delaware Nation Industries Full time

    Position OverviewLead Tier I Security Operations Center AnalystDelaware Nation Industries is in search of a dedicated and detail-oriented Lead Tier I Security Operations Center (SOC) Analyst. In this pivotal role, you will be essential in our commitment to providing proactive security monitoring and incident response services.Mandatory Requirements:An Active...