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Client Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Furniture Care Protection Full time
Job Overview

We are looking for a Client Support Specialist to enhance our customer experience. This role involves assisting clients by delivering product and service details while addressing technical challenges.

Key Responsibilities:
  • Manage customer inquiries and concerns through both incoming and outgoing communications.
  • Offer detailed information regarding our services and operational guidelines.
  • Diagnose and resolve service-related issues and customer concerns.
  • Record and update client interaction logs accurately.
  • Build and sustain a comprehensive knowledge base of our services and protocols.
Required Qualifications:
  • Prior experience in customer support, sales, or related fields.
  • Strong ability to establish rapport with clients and customers.
  • Capability to prioritize tasks and manage multiple responsibilities.
  • Professional and positive attitude.
  • Exceptional written and verbal communication skills.
  • Consistent attendance is essential.
  • Willingness to work additional hours as required is advantageous.