**Assistant Store Manager
4 days ago
**About Henny Penny**
Henny Penny is a leading retail company that operates a chain of convenience stores across the East Coast. We are committed to providing exceptional customer service and support to our customers.
**Job Title:** Assistant Store Manager - Operations Lead
**Job Summary:** We are seeking a highly motivated and experienced Assistant Store Manager to lead our store operations in the absence of the General Manager. The successful candidate will be responsible for reviewing business results, planning for continued improvement, and ensuring all team members provide exceptional customer service.
**Key Responsibilities:**
- **Lead Store Operations:** In the absence of the General Manager, the Assistant Store Manager will be responsible for leading the store's day-to-day operations, including reviewing business results and planning for continued improvement.
- **Customer Service:** Ensure all team members provide exceptional customer service, resolving customer concerns and issues efficiently and effectively.
- **Training and Development:** Execute the company's training plan for all Customer Service Associates and conduct hands-on training to ensure associate abilities surrounding all areas of operation.
- **Supervision and Performance Management:** Supervise the day-to-day task assignments and performance for all associates, assist with recruiting, hiring, training, coaching, and performance management.
- **Cash and Lottery Processes:** Manage cash and lottery processes, ensuring accuracy and compliance with company policies.
- **Integrity and Respect:** Perform work with integrity, honesty, and respect, upholding the company's values and standards.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in a retail or convenience store management role.
- **Availability:** Flexible availability based on business needs, including weekends and holidays.
- **Transportation:** Reliable transportation is required.
- **Communication Skills:** Excellent communication and interpersonal skills, with the ability to work with little to no supervision.
- **Technical Skills:** Proficiency in Microsoft Word, Excel, and Outlook.
- **Organizational Skills:** Goal-oriented and exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects.
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