Client Relations Specialist
6 days ago
The Client Relations Specialist/Operations Manager serves as the primary point of contact for our clients and internal stakeholders. This role is responsible for managing current partnerships, ensuring timely follow-up on new and existing needs, and fostering strong relationships with our clients and facility teams.
Key Responsibilities:
- Manage current partnerships to ensure adequate and timely follow-up on all new and existing needs
- Function as a liaison between the facility, providers, and operations to ensure organizational expectations and outcomes are met
- Develop and maintain strong relationships with clients and facility teams
- Collaborate with all departments and partners to ensure company expectations are met and achieved from an operational and clinical aspect
- Work independently and demonstrate good judgment
- Possess strong assessment skills, interpersonal skills, and customer service skills
- Computer literate with a working knowledge of EMR (Electronic Medical Records)
- Working knowledge of Medicare and Medicaid programs
- Ability to work flexible hours as needed
Requirements:
- Proficient in Microsoft applications and healthcare software
- Minimum of 1-2 years healthcare and/or healthcare sales experience required
- 1 year of skilled nursing facility experience
- High School Diploma required, AA or bachelors degree preferred
- Requires travel
- Valid Drivers License
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Client Relations Specialist
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Senior Client Intake Manager
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